July | 2015 |

Beyond The Sale – Are You Looking For More Than Just Garden Variety Customer Support?

We’ve all heard it – a supplier’s marketing promise of aftermarket sales support. But what are fabricators really looking for in 2015? Jeff Bezos, CEO of Amazon, said the mark of a company that goes above and beyond is one that focuses on its customers above all else. With the need to optimize capital equipment investments and production, manufacturers want more than just aftermarket support these days. Most will say they are looking for a partner – a supplier that can act as a technical resource for quick troubleshooting, suggest ways to streamline workflow or make incremental changes to existing machines longer after the sale.

At AIRAM, partnership equates to customer intimacy. We listen to customers to gain an understanding of their values so that we can give them the tools necessary to make what they want. We’ve carefully built an infrastructure that allows our team to custom engineer new pneumatic presses to your requirements at half the cost of conventional equipment. When it’s time to deliver your machine, that’s where our partnership really begins.

We tailor a comprehensive service package to each company’s specific needs. In addition to on-site stock parts, AIRAM provides rebuild, retrofit and preventative maintenance programs designed to keep your presses running. It’s a simple rule of business. If you aren’t making parts, you aren’t making money. Our comprehensive spare parts inventory has been set up to deliver the components you need fast. We are also just a phone call or visit away if you need to trouble shoot or evaluate machine requirements for new work coming in the door.  Ready to develop new parts and need a press system with controls and tooling machined to unique profiles? We can help with that too. Let us partner with you. Call us today.